Booking & Advisory Services Terms and Conditions

Summary

  • References to “us”, “we” and/or “our” in these Booking & Advisory Services Terms and Conditions means Leadwood Consulting Pty Ltd trading as Dad’s Camp.

  • We are a camping agent. We arrange camping services and buy services and goods from third party providers (Providers) including accommodation providers and retail outlets. We may charge a service fee for providing this service.

  • Once we have booked a Camping Product on your behalf, your contract is then with the Provider of those services.

  • Your rights to amend or cancel your Camping Booking and or products received and the cost of doing so will be governed by the Provider’s terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.

Agency

We provide you with Booking & Advisory Services that allow you to acquire Camping Products from a Provider. We act independently and or as an agent to the Provider.

By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.

Fees and Commissions

We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Camping Product is not used.

All fees are outlined in the Schedule of Professional Service Fees.

We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.

Liability of Agency and Limitations of Liability

  • We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.

  • Our camping Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:

-- will be provided with due care and skill;

--will be reasonably fit for the specified purpose;

--can reasonably be expected to achieve the desired result;

--and will be provided within a reasonable time.

If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.

Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.

Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with:

--the delivery or non-delivery of the Camping Product;

--orany act or omission of Providers or other third parties.

Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you, your group or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.

Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.

Liability of the Provider

Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Camping Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider’s terms and conditions before acquiring Booking & Advisory Services from us.

The Provider is liable to you for a breach of obligations in providing you with the Camping Product.

As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Camping Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of camping services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.

Booking Terms

The Camping Products offered are subject to availability and can be withdrawn without notice by the Provider. Camping Products may also change at any time in accordance with the Providers terms and conditions.

When making a booking, you must provide details of each camper correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a campers details.

Camping Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.

It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.

Most providers offer only electronic confirmation of your reservation, or service. We cannot be held responsible if your confirmation does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your confirmations.

When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.

When making a booking you must advise us if you are pregnant.

Payment Terms

All pricing is reflected in Australian Dollars unless otherwise specified.

All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.

Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.

We sell Camping Products in two different ways:

--as merchant, where we take payment directly from you at the time of booking confirmation;

--or as retail, where your Camping Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.

Camping Products purchased in accordance with the ‘retail’ method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.

AS the merchant we are governed by the terms and conditions of the provider of the merchant facility.

A credit card or debit card fee may also be charged by certain Providers. You will be notified of such charges prior to your purchase

All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.

Refunds and Credits

If you cancel your Camping Product, your right to a refund or credit is subject to the terms and conditions of the Provider.

If the Provider is required to provide you with a refund or credit for the Camping Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 120 days to process any refund.

Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.

Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.

No Show

If you have a booking for a Camping Product but do not show up to check-in or otherwise do not avail yourself of such Camping Product, you will not be entitled to any refund from us.

Cancellation and Amendments

If you amend or cancel your Camping Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.

The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.

Many Providers treat date changes as a full cancellation and these can incur full cancellation charges.

We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.

COVID-19 (Coronavirus)

You are choosing to camp at a time where you may be exposed to the Coronavirus. It is your responsibility to ensure you have read and understand all relevant travel information including health.

- We endeavour to provide the most accurate and up to date travel information at time of booking, however, this information is subject to government change and is the campers’ responsibility to continue to monitor any changes that are relevant to their itinerary before and during travel.

- Should future travel mandates from suppliers and governments require compulsory vaccinations, vary the minimum age, special exemption criteria and/or PCA testing it is the traveller’s responsibility to meet this requirement.

- You acknowledge that your decision to travel is made based on your own understanding of this information, and you acknowledge and agree that you are aware of, and assume responsibility for, the risks associated with traveling at this time.

- To the fullest extent permitted by law, we accept no liability in relation to these additional risks.

Force Majeure

We will not be liable for any failure or delay in performing our obligations in booking the Camping Product that is due to events beyond our control.

If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider’s terms and conditions.

If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.

The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.

Additional Provider Charges

Some Providers may also charge additional fees for activities or services not listed as included. Please check with the Provider for their full terms and conditions.

Changes in Price and Itineraries

We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.

If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you.

If any such changes result in your Camping Product costing more or otherwise being materially different, then you may cancel the Camping Product. Any refund would be subject to the Travel Provider terms and conditions.

These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.

Jurisdiction and Law

All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of South Australia, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of South Australia,

Your Obligations and Warranties

You warrant to us that:

you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Camping Products that you acquire;

you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;

the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;

you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone

Definitions

“We” and “us” means Leadwood Consulting Pty Ltd trading as Dad’s Camp. ”You” or “your” means any user of our Website or any person who acquires the Camping Booking & Advisory Services, including any person who acquires a Camping Product (whether or not the Booking & Advisory Services were acquired by another person).

“Booking & Advisory Services” means services provided by us to you in assisting you to acquire a Camping Product from a Provider and includes advisory and consulting services.

“Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.

“Camping Provider” or “Provider” or “Providers” means the company or person who provides you with the Camping Product or services on terms and conditions agreed with you.

“Camping Product” means the service or product provided by a Provider, for example, a camping venue, shopping retailer or equipment supplier.

“Website” means our website, www.dadscamp.com.au, and any sub domains of such.

Schedule of Professional Service Fees


Service Fees:

$29.70 Local booking fee per person per Camping Trip

Each booking requires a minimum of 12 people per Camping Trip

Reservation Payment:
For all bookings, full payment per person is due before the booking can commence. The local booking fee portion is non-refundable.


Amendment Fees:
Changes to bookings will incur a fee of $15 per person per booking in addition to additional Provider and credit card fees.

Cancellation Fees:
If a Camping Trip is cancelled, the Service Fees are non-refundable and the Provider Fees are only refundable according to the Provider’s terms and conditions.


Cancellation Fees – Camping Accommodation:

Cancellations will incur a cancellation fee of 10% of the booking value, or the minimum deposit value, whichever is greater. This fee is per booking in addition to Provider and credit card fees.


Credit & Debit Card Fees (non-refundable):
Visa – an additional 1.32% applies

Mastercard – an additional 1.32% applies

American Express – an additional 1.76% applies

International Cards – an additional 3.0% fee applies, international cards are only accepted via prior arrangement and a copy of the front and back of card may be required.

(All fees include GST, where applicable).

Privacy Notice


Leadwood Consulting Pty Ltd collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as accommodation and meal planning).


IP Address

Dad’s Camp occasionally obtains IP addresses from users depending upon how you access our websites. IP addresses, browser and session information, may be used for various purposes, including:


Diagnose and prevent service or technology problems reported by our users or engineers associated with the IP addresses controlled by a specific Internet Service Provider and web company. Estimate the number of users visiting Dad’s Camp websites from specific geographical regions. Provide tailored services and products based on the user’s location. Help determine which users have access privileges to specific content, services, or resources. Monitor and prevent fraud and abuse.


Cookies
A cookie is a small amount of data, which often includes a unique anonymous identifier sent to your browser from a website’s computer and stored on your computer’s hard drive.


If you reject all cookies, you may not be able to use Dad’s Camp services or products that may require you to “sign-in”, and you may not be able to take full advantage of all offerings.


You can configure your browser to accept all cookies, reject all cookies or notify you when a cookie is set.


Dad’s Camp uses its cookies for several purposes, including to:


Require you to re-enter your password after a certain period has elapsed to protect you against others accidentally accessing your account contents. Keep track of preferences you specify while using the Dad’s Camp Sites, Products and Services. Estimate and report our total audience size and traffic. Conduct research to improve the content and services provided on the Dad’s Camp Sites, Products and Services.


We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Dad’s Camp and disclosed to suppliers, Providers, our cloud infrastructure, our contractors and also to others where authorised or required by law. Some of these entities may be located overseas, including in the countries noted in our privacy policy.


For further information about how we handle your personal information, including how you can request to access and correct your personal information or complain about a breach of your privacy, please see our privacy policy at https://www.dadscamp.com.au/privacy-policy

By signing up for our newsletter, alerts, offers or updates, you confirm you have read and understood our privacy notice for this service and you consent to Dad’s Camp sending you marketing material, including via electronic messages.